This Policy Page explains how Annoyed World LLC, doing business as Agency, provides services, handles payments and refunds, manages project timelines and revisions, and protects your information as a client in New Jersey.[1][2]***## 1. Services and Scope of Work- Annoyed World LLC d/b/a Agency provides design and creative services, including but not limited to: brand identity, web design, UI/UX design, print and packaging design, motion/visual content, and consulting.[1]
- Each project will have a written proposal and/or contract that includes: scope of work, deliverables, pricing, payment schedule, revision rounds, and estimated timeline.[1]
- Work outside the agreed scope (for example: additional pages, new concepts, extra revisions) will be billed separately at our current hourly or flat rates upon your written approval.[1]
- Agency reserves the right to decline projects that conflict with our ethical standards, violate laws, or pose reputational risk.[1]***## 2. Quotes, Proposals, and Acceptance- All quotes and proposals are estimates based on the information provided at the time and are valid for  days unless otherwise stated.[1]
- A project is considered accepted once you sign the proposal/contract and pay the required initial invoice or retainer.[1]
- Any changes requested after acceptance may require a revised quote, updated timeline, and additional fees, to be confirmed in writing (email is acceptable).[1]***## 3. Pricing, Invoices, and Payment Terms- Pricing may be project-based, hourly, or on retainer, and will be clearly stated before work begins.[1]
- Unless otherwise stated, payments are due within [7/14] calendar days of the invoice date.[1]
- Agency accepts payment via [credit/debit card, ACH, bank transfer, payment processor]. Payment details are provided on the invoice or within our client portal.[1]
- Late payments may incur a **late** fee of [X%] per month or the maximum permitted by New Jersey law, whichever is lower.[1]
- The Agency may pause work and withhold deliverables if invoices are overdue until payment is received.[1]***## 4. Deposits, Retainers, and Non-Refundable Fees- Most projects require a non-refundable deposit or retainer of [40–50%] of the total project fee before work begins.[1]
- This deposit covers scheduling, discovery, admin time, and initial creative work, and is not refundable if you cancel the project after work has started, except where required by applicable law.[3][1]
- For ongoing retainers, fees are typically billed monthly in advance and are non-refundable for the period reserved, unless the Agency fails to deliver agreed services as outlined in the contract.[1]***## 5. Revisions and Approvals- Each project includes a defined number of revision rounds, specified in your proposal or contract (for example: 2–3 rounds per deliverable).[1]
- Additional revisions beyond the included rounds will be billed at [hourly rate] or at a pre-agreed fixed rate.[1]
- You are responsible for reviewing all deliverables and providing consolidated feedback and approvals by the requested deadlines.[1]
- Your written approval (including email) on any deliverable constitutes acceptance and authorization for Agency to move forward to the next phase or finalization.[1]***## 6. Timelines, Delays, and Client Responsibilities- Agency provides estimated timelines for each project, which depend on your timely feedback, content, and approvals.[1]
- If you delay feedback, content, or approvals, the timeline will shift accordingly, and rush fees may apply if you later request expedited delivery.[1]
- If a project is inactive for more than days due to missing client input, Agency may: archive the project, reschedule it based on next availability, and/or charge a restart fee to reopen the project, as specified in your contract.[1]
- Agency is not responsible for delays caused by third-party vendors, hosting providers, printers, or platforms outside our control, but we will help coordinate where feasible.[1]***## 7. Cancellations and Refunds- You may cancel a project by providing written notice (email is acceptable).[1]
- Upon cancellation:  
 - The initial deposit/retainer is non-refundable, except where a specific law requires otherwise.[3][1]
 - You will be invoiced for all work completed and expenses incurred up to the cancellation date, including time spent on discovery, strategy, design, revisions, and communication.[1]
- If Agency cancels the project without cause, Annoyed World LLC will refund any unearned fees for work not performed, calculated based on time and deliverables already completed.[1]
- For digital services delivered and approved (such as final logos, files, or launched websites), all sales are considered final.[4][1]Retail product-style refund rules do not automatically apply to customized design services, but these policies will always comply with New Jersey’s consumer protection laws.[4][3]***## 8. Intellectual Property and Usage Rights- Until full payment is received, all concepts, drafts, and deliverables remain the intellectual property of Annoyed World LLC and may not be used, reproduced, or distributed.[1]
- After full payment and project completion, you will receive a license or ownership rights as described in your contract (for example: full ownership of final logo artwork, limited license for strategy documents, or usage rights for specific deliverables).[1]
- Agency reserves the right to display completed work and process images in its portfolio, marketing materials, social media, and case studies, unless you request confidentiality in writing and we agree to it in advance.[1]
- You are responsible for securing permissions for any client-provided content (such as photos, fonts, copy, or trademarks) and ensuring you have the legal right to use it.[1]***## 9. Third-Party Tools, Assets, and Licenses- Projects may involve third-party services (type foundries, stock libraries, hosting providers, website platforms, plugins, printers, etc.).[1]
- Fees for third-party tools or licenses (for example: premium fonts, plugins, stock assets) are your responsibility unless otherwise stated and will either be billed to you or purchased directly under your account.[1]
- Third-party terms and policies (including their own refund, uptime, or support terms) will apply in addition to these policies.[1]***## 10. Data, Privacy, and Security (New Jersey)- Annoyed World LLC collects and uses personal information only as needed to provide services, communicate with clients, send invoices, and improve operations.[5][6]
- Personal data may include your name, contact details, billing information, project details, and website analytics data if we manage your digital presence.[6][5]
- We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure, consistent with the New Jersey Data Privacy and Protection Act.[5][6]
- We do not sell your personal data. If we use analytics or marketing tools, it will be to understand performance and provide better services, and you may opt out of certain tracking where applicable.[6][5]
- You may contact us at support@annoyed.info to request access to the personal information we hold about you, request corrections or updates, or request deletion where legally permitted.[5][6]If your business or audience meets the thresholds of the New Jersey data privacy law, additional compliance terms may be added to your project or website agreement.[6]***## 11. Accessibility- Agency aims to design and develop with accessibility in mind and can incorporate accessibility best practices (such as color contrast, semantic structure, keyboard navigation) when included in the scope and budget.[7]
- Formal ADA or WCAG conformance (such as WCAG 2.1 AA audits and remediation) requires a specific accessibility scope in your agreement and may involve third-party testing or certification.[7]
- You are responsible for ongoing accessibility maintenance of your website or digital product after launch, unless you retain Agency under a maintenance agreement that explicitly includes accessibility updates.[7]***## 12. Disclaimer and Limitation of Liability- Design is inherently subjective, and while Agency strives to deliver high-quality work aligned with your goals, we cannot guarantee specific business outcomes such as revenue increases, traffic numbers, or conversion rates.[1]
- To the fullest extent permitted by law, Annoyed World LLC and Agency will not be liable for indirect, incidental, or consequential damages arising from the use of our services or deliverables.[1]
- Our total liability for any claim related to services provided will not exceed the total fees paid to Annoyed World LLC for the specific project giving rise to the claim, unless otherwise required by New Jersey law.[3][1]***## 13. Compliance with New Jersey Law- Annoyed World LLC operates from the State of New Jersey and these policies are intended to be consistent with applicable New Jersey consumer protection and contract laws.[3][1]
- If any part of these policies conflicts with specific New Jersey statutes or regulations, the relevant law will apply and the remaining provisions will remain in effect.[3][1]
- Any disputes arising from our services or agreements will generally be governed by the laws of the State of New Jersey and handled in the courts of Essex County, New Jersey, unless otherwise specified in a signed contract.[1]***## 14. Changes to These Policies- Annoyed World LLC may update this Policy Page from time to time to reflect changes in services, operations, or legal requirements.[1]
- The “Last Updated” date at the top of this page will indicate the most recent revision, and the updated policies will apply to new projects and to ongoing projects after reasonable notice.[1]***## 15. Contact For questions about these policies, your contract, or your data, please contact:Annoyed World LLC d/b/a Agency
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support@annoyed.info
 
[1] Interpretation and Enforcement of Contracts Under New Jersey Law https://staturelegal.law/blog/contracts-101-interpretation-and-enforcement-of-contracts-under-new-jersey-law/
[2] New Jersey Revised Statutes Section 42:2C-9 (2025) - Use of name ... https://law.justia.com/codes/new-jersey/title-42/section-42-2c-9/
[3] [PDF] PLEASE READ - New Jersey Division of Consumer Affairs https://www.njconsumeraffairs.gov/statutes/consumer-fraud-act.pdf
[4] If a business won't give you a refund, do you know your rights? https://www.nj.com/coronavirus/2020/06/if-a-business-wont-give-you-a-refund-do-you-know-your-rights.html
[5] New Jersey Data Protection Act: What Businesses Need to Know https://www.akingump.com/en/insights/alerts/new-jersey-data-protection-act-what-businesses-need-to-know
[6] New Jersey Data Privacy Act (NJDPA) - Ketch https://www.ketch.com/regulatory-compliance/new-jersey-data-privacy-act-njdpa
[7] New Jersey ADA Compliance & Website Accessibility Law https://beaccessible.com/ada-compliance-by-state/new-jersey/